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FAQ

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General

What makes Coffeeza coffee superior to other brands?

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 Our capsules contain coffee that is sourced from around the world and
then roasted and blended to perfection in Italy. Each capsule contains the exact amount of
coffee that’s needed to make a perfect cup. And its innovative design guarantees that the coffee inside remains fresh for a very long time. But, don’t just take our word for it, try it for
yourself!

Where can I get to taste your coffee?

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The Coffeeza team participates in events across the country. Please check out our Events
page for any events happening near you.

I have a technical question about my machine. Whom can I ask?

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For any technical assistance, you could either reach out to us via email at
info@craviumfoods.com, or contact our support team at 1-800-123-5171. Our support
team is available from Monday to Friday from 9:30 am till 5:30 pm.

Is the shipping free?

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Yes, shipping is free on all orders above Rs 1000.

What are the delivery options?

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Your Coffeeza order will be delivered to you within 3-7 days. We will inform you in advance
in case of any delay in delivery.

I have received damaged, missing, expired or incorrect items in my order. What do I do?

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If you are not satisfied with your order or have received damaged, missing, expired, or
incorrect items, please get in touch with us immediately via phone or email. We’ll see to it
that a prompt resolution is made.

What is your return policy?

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You can place a request to return your order within 14 days from the date of purchase.
Please note that for the return to be processed, the product should be in the same
condition as it was received by you, and should be in the original packaging accompanied
by original invoice. For more details, please refer to our Cancellation & Returns policy.

How can I track my order?

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Once your Coffeeza order is placed and the payment is processed, you will get a system
generated email. This email will mention your order number and a link that will enable you
to track your order.

What payment methods are available?

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We accept payment through credit or debit cards, net banking, and cash on delivery.

How do I contact Customer Care?

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For any questions or assistance, you could either reach out to us via email at
info@craviumfoods.com, or contact our support team at 1-800-123-5171. Our support
team is available from Monday to Friday from 9:30 am till 5:30 pm.

Machine

What do I do if my machine breaks down?

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If your machine is still under warranty, you can reach out to our technical support team for
assistance via email or through our toll-free number. We’ll see to it that you get a prompt
resolution.

What is the warranty period for Coffeeza machines?

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Coffeeza machines come with free one-year warranty covering manufacturing defects. For
more details on Warranty, please refer to our Warranty Policy page.

How do I register my machine warranty?

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You can register your machine warranty by either dropping us an email or by completing
the registration form on our website.

How do I know that your machines are reliable?

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We have put an incredible amount of time and effort in making sure that our machines
perform up to the quality standards which our customers expect. Our machines are built
using high grade components and we hope that they’ll last you a long time. Still, for your
complete peace of mind, we provide a free one year warranty from the purchase date,
covering manufacturing defects.

How can I get quality milk froth?

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Make sure that the milk frother jug is clean prior to use. For quality milk froth we
recommend using whole or semi-skimmed milk sold in Tetrapak(R) packaging. If using
refrigerated milk, we advise you to allow it to arrive at normal room temperature before
frothing it.

What is Descaling? How do I clean and maintain my machine?

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Minerals that are present in water, like calcium and magnesium, pass through the coffee
machine and over time get deposited inside the machine as limescale. Descaling is the
process of removing that mineral buildup. This ensures that your cup of coffee always
tastes exactly how it should and also helps prolong the life of your machine.
For detailed instructions on Descaling, Cleaning & Maintenance, please refer to the
product User Manual and also watch our video tutorial

Capsule

How does the Coffeeza capsule concept compare with other brewing formats?

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Coffeeza capsules are self-preservative and have oxygen-barrier properties. This ensures
that the contents of our coffee capsules are well-insulated, protecting the aroma and
freshness of the coffee blends over time and thus, increasing their shelf life. Other forms of
commercially available ground coffee start to lose their flavour the moment they come in
contact with air.
Moreover, each capsule contains the exact quantity of coffee that’s needed to make a
perfect cup, thus ensuring that the taste remains consistent cup-after-cup.
Lastly, the single-serve nature of our coffee capsules ensures that preparing coffee is a
quick, easy and pleasurable experience.

Do Coffeeza capsules contain any food allergens, GMO or preservatives?

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In short, the answer is NO. Just like you, even we hate nasty additives. That’s why all that
Coffeeza capsules contain are our premium blends of freshly roasted and ground coffee to
give you that ultimate enjoyable experience.

Which machines are Coffeeza capsules compatible with?

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Coffeeza capsules are compatible with Coffeeza Lattisso™ machines as well as
Nespresso Original(r) machines.

What is the shelf life of Coffeeza capsules?

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Our capsules have a shelf life of 24 months from manufacturing date, when stored under
proper conditions.

How do I dispose off my capsules?

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Coffeeza capsules are made from recyclable material, which can simply be placed in your
recycling bin after removing the lid and emptying the used coffee grounds. (Tip: utilize the
coffee grounds in your garden as a natural fertiliser).

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