Customer Service & Order Processing Executive - Hiring
Position: Customer Service & Order Processing Executive
Location: Verna, Goa
Department: Sales Support
Education Qualification: Bachelor’s Degree
Work Experience: Min. 1-2 years of experience in Customer Service/Customer Support
Key skills: Customer Support, Customer Service, Customer Query, Customer Complaints, Product Query, Client Communication, CRM, Service Team Coordination, Marketing Research
- Customer calling and support (Customer complaints, Order query, Product information).
- Creating & resolving customer tickets on customer support desk.
- Submission of MIS report to the management.
- Managing CRM software and Abandoned cart.
- Coordinating with the technical team for the repairs.
- Handling Sales Order, Packaging, Invoice, shipment and closing the order.
- Coordinating with the courier Partners.
- Responsible for Ecommerce websites order processing.
- Responsible for contributing information, ideas, and research to help develop marketing strategies.