Position: Customer Service & Order Processing Executive

Location: Verna, Goa                                                                                         

Department: Sales Support

Education Qualification: Bachelor’s Degree 

Work Experience: Min. 1-2 years of experience in Customer Service/Customer Support

Key skills: Customer Support, Customer Service, Customer Query, Customer Complaints, Product Query, Client Communication, CRM, Service Team Coordination, Marketing Research

Job Responsibilities:

• Customer calling and support (Customer complaints, Order query, Product information).
• Creating & resolving customer tickets on customer support desk.
• Submission of MIS report to the management.
•  Managing CRM software and Abandoned cart.
• Coordinating with the technical team for the repairs.
• Handling Sales Order, Packaging, Invoice, shipment and closing the order.
• Coordinating with the courier Partners.
•  Responsible for Ecommerce websites order processing.
•  Responsible for contributing information, ideas, and research to help develop marketing strategies.